The Hardest Delivery Leg
Last-mile delivery is expensive because it combines tight customer expectations with the least predictable operating conditions. Traffic, failed attempts, address quality, route density, and vehicle constraints all shape whether the final delivery leg remains profitable.
The most effective solutions combine routing discipline with better promise management. When customers receive clearer windows, drivers get stronger stop density, and exception handling becomes more deliberate, the economics of the last mile improve quickly.
- Address quality has a direct cost impact
- Promise accuracy matters as much as delivery speed
- Dense route clusters improve the economics of fulfillment
